Store Policies

Return, Replacement & Refund Policy

At Brightening Max, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact our customer support team within 5 days of receiving your order.

Reporting a Return or Product Issue

Any damaged, defective, or incorrect product must be reported within 5 days of delivery.
Contact us through WhatsApp at +91 72620 00012.
Please provide your order ID and clear photos or videos of the product and its packaging, where applicable.
Our team will review your request and inform you about the next steps.

Replacement Policy

If your return or replacement request is approved, we will arrange a replacement for eligible cases, subject to product availability and applicable terms.

Refund Policy

If a replacement is not possible or a refund is considered appropriate, we will process a refund for eligible cases. Refunds will generally be issued through the original payment method where possible. Processing time may depend on your payment provider or bank.

Important Information

Please report damaged, defective, or incorrect items within the specified 5-day period.
Products that have been used, opened, or damaged after delivery may not be eligible for return unless required by applicable law.
Return or replacement requests are subject to verification and applicable consumer protection laws.

For assistance with a return, replacement, or refund, contact us on WhatsApp at +91 72620 00012.

WhatsApp: https://wa.me/917262000012

Terms and Condition

Terms & Conditions

Welcome to Brightening Max. By accessing our website or placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Website Use

You agree to use this website only for lawful purposes and to provide accurate information when placing orders or contacting us.

2. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, prices, and other details. Packaging or appearance may vary slightly from the images shown on the website.

3. Orders and Availability

All orders are subject to product availability and confirmation. We reserve the right to cancel an order in cases such as stock unavailability, pricing errors, suspected fraudulent activity, or other valid reasons, subject to applicable law. If payment has already been collected for a cancelled order, an eligible refund will be arranged.

4. Pricing and Payment

All prices and applicable charges will be displayed on the website during checkout. Prices, discounts, and promotional offers may change without prior notice. Any change will not affect a confirmed order except where correction or cancellation is permitted by applicable law.

5. Shipping and Delivery

Orders are generally dispatched on the same day or the next business day. Estimated delivery is typically 3–5 days from dispatch, while certain eligible locations may receive same-day or next-day delivery. Delivery times are estimates and may vary depending on the destination and courier operations.

6. Product Use and Results

Please read the product label and follow the recommended directions for use. Individual results may vary depending on skin type and other factors. No specific cosmetic result is guaranteed unless expressly stated and appropriately substantiated.

Discontinue use if irritation or an adverse reaction occurs and seek professional advice if necessary.

7. Returns, Replacements, and Refunds

Eligible return, replacement, and refund requests must be reported within 5 days of delivery. Please refer to our Return, Replacement & Refund Policy for complete details. Nothing in this policy limits rights available to consumers under applicable law.

8. Intellectual Property

Website content, including brand names, logos, images, product descriptions, and designs, may be protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited.

9. Limitation of Liability

Nothing in these terms excludes or limits any liability or consumer rights that cannot legally be excluded or limited. We will make reasonable efforts to process orders and provide customer support.

10. Changes to These Terms

We may update these terms from time to time. The updated version will be published on this page.

11. Contact Us

For questions about products, orders, payments, or these terms, contact us through WhatsApp.

WhatsApp Customer Support: +91 72620 00012

Direct WhatsApp Link: https://wa.me/917262000012

Privacy Policy

At Brightening Max, we respect your privacy and are committed to handling your personal information responsibly. This policy explains what information we may collect, how we use it, and the choices available to you when you visit our website or place an order.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Name and contact details, including phone number and email address.
Shipping and billing addresses.
Order details, purchase history, and customer support communications.
Payment transaction information provided by our payment service providers.
Technical information, such as browser type, device information, cookies, and website usage data, where applicable.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange shipping and delivery.
Send order confirmations and delivery updates.
Respond to customer enquiries and complaints.
Handle eligible refunds and replacements.
Improve website performance, products, and customer experience.
Prevent fraud and comply with legal obligations.
Send promotional communications where permitted and, where required, with your consent.

3. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

Courier and logistics partners.
Payment gateways and payment processors.
Website hosting and e-commerce service providers.
Website analytics and marketing providers, where used.
Government authorities or regulators where legally required.

We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve user experience. You can manage available cookie settings through your browser or website consent tools, where provided.

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, legal compliance, dispute resolution, and legitimate business purposes.

7. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. Some information may need to be retained where legally required.

8. Third-Party Services

Our website may use third-party services, such as payment gateways, delivery services, or external links. Their handling of information is governed by their respective privacy policies.

9. Children's Privacy

Our website is intended for general customers and is not knowingly designed to collect personal information directly from children without appropriate authorization where required by law.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page.

11. Contact Us

For questions, privacy requests, or concerns about your personal information, contact our customer support team through WhatsApp.

WhatsApp Customer Support: +91 72620 00012

Direct WhatsApp Link: https://wa.me/917262000012

Shipping Policy

At Brightening Max, we aim to process and deliver your orders as quickly and efficiently as possible. Please review our shipping and delivery information before placing an order.

1. Order Processing

Orders are generally dispatched on the same day or the next business day after order confirmation.
Orders placed outside processing hours, on Sundays, or on public holidays may be dispatched on the next working day.
Processing times may vary during sales, promotional periods, or due to unforeseen circumstances.

2. Estimated Delivery Time

Our standard estimated delivery time is 3–5 days from dispatch, depending on your location and courier service.

Certain eligible locations may receive same-day or next-day delivery, depending on local availability and delivery arrangements.

These timelines are estimates and are not guaranteed for every location.

3. Shipping and Tracking

Once your order has been dispatched, tracking details will be shared where available. You can use the tracking information to follow your shipment.

4. Delivery Delays

Although we aim to meet the estimated delivery timeline, delays may occur due to courier operations, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our control.

If your order is delayed beyond the expected timeframe, please contact our customer support team for assistance.

5. Incorrect Address or Contact Details

Please ensure that your shipping address, phone number, and other delivery details are accurate at checkout. Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please report the issue within 5 days of delivery. Share your order ID and clear photos or videos, where applicable, so our team can review the issue.

Eligible cases may qualify for a replacement or refund under our Return, Replacement & Refund Policy.

7. Contact for Shipping Assistance

For order status, tracking assistance, delivery delays, or shipping-related questions, contact us through WhatsApp.

WhatsApp Customer Support: +91 72620 00012

Direct WhatsApp Link: https://wa.me/917262000012

Store Policies

Return, Replacement & Refund Policy

​

At Brightening Max, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact our customer support team within 5 days of receiving your order.

Reporting a Return or Product Issue

Any damaged, defective, or incorrect product must be reported within 5 days of delivery.

Contact us through WhatsApp at +91 72620 00012.

Please provide your order ID and clear photos or videos of the product and its packaging, where applicable.

Our team will review your request and inform you about the next steps.

Replacement Policy

If your return or replacement request is approved, we will arrange a replacement for eligible cases, subject to product availability and applicable terms.

Refund Policy

If a replacement is not possible or a refund is considered appropriate, we will process a refund for eligible cases. Refunds will generally be issued through the original payment method where possible. Processing time may depend on your payment provider or bank.

Important Information

Please report damaged, defective, or incorrect items within the specified 5-day period.

Products that have been used, opened, or damaged after delivery may not be eligible for return unless required by applicable law.

Return or replacement requests are subject to verification and applicable consumer protection laws.

For assistance with a return, replacement, or refund, contact us on WhatsApp at +91 72620 00012.

WhatsApp: https://wa.me/917262000012

Terms and Condition

Terms & Conditions

1. Website Use

2. Products and Descriptions

3. Orders and Availability

4. Pricing and Payment

5. Shipping and Delivery

6. Product Use and Results

7. Returns, Replacements, and Refunds

8. Intellectual Property

9. Limitation of Liability

10. Changes to These Terms

11. Contact Us

Privacy Policy

At Brightening Max, we respect your privacy and are committed to handling your personal information responsibly. This policy explains what information we may collect, how we use it, and the choices available to you when you visit our website or place an order.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Name and contact details, including phone number and email address.

Shipping and billing addresses.

Order details, purchase history, and customer support communications.

Payment transaction information provided by our payment service providers.

Technical information, such as browser type, device information, cookies, and website usage data, where applicable.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.

Arrange shipping and delivery.

Send order confirmations and delivery updates.

Respond to customer enquiries and complaints.

Handle eligible refunds and replacements.

Improve website performance, products, and customer experience.

Prevent fraud and comply with legal obligations.

Send promotional communications where permitted and, where required, with your consent.

3. Sharing of Information

We may share relevant information with trusted service providers when necessary to operate our business, including:

Courier and logistics partners.

Payment gateways and payment processors.

Website hosting and e-commerce service providers.

Website analytics and marketing providers, where used.

Government authorities or regulators where legally required.

We do not sell your personal information to third parties.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website traffic, and improve user experience. You can manage available cookie settings through your browser or website consent tools, where provided.

5. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary for order fulfilment, customer support, legal compliance, dispute resolution, and legitimate business purposes.

7. Your Privacy Choices

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information. Some information may need to be retained where legally required.

8. Third-Party Services

Our website may use third-party services, such as payment gateways, delivery services, or external links. Their handling of information is governed by their respective privacy policies.

9. Children's Privacy

Our website is intended for general customers and is not knowingly designed to collect personal information directly from children without appropriate authorization where required by law.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any revised version will be published on this page.

11. Contact Us

For questions, privacy requests, or concerns about your personal information, contact our customer support team through WhatsApp.

WhatsApp Customer Support: +91 72620 00012

Direct WhatsApp Link: https://wa.me/917262000012

Shipping Policy

At Brightening Max, we aim to process and deliver your orders as quickly and efficiently as possible. Please review our shipping and delivery information before placing an order.

1. Order Processing